We want you to love your order, and are happy to offer a return for a refund, exchange or credit note for return requests made within 7 DAYS of the order being delivered. Subject to the following requirements:

Please note - this return policy applies to all orders once placed, and is compliant with both State and Commonwealth Australian law. 

The return request must be made within 7 DAYS of the order being delivered.
Items purchased on sale or using a discount code (including any sale promotional code or flash sale code) are non-refundable. A store credit will be issued if you choose to return any sale purchases. Please note, first time purchases using the Welcome code are eligible for a full refund, subject to this Returns Policy.
The items must be returned in their original condition, with the designer and the security tags attached. Please find further details on return requirements for each product below.
ONLY ELIGIBLE FOR A STORE CREDIT OR EXCHANGE: 
SALE items purchased on sale or using a discount code (including any sale promotional code or flash sale code). Please note, first time purchases using the Welcome code are eligible for a full refund, subject to the above Returns Policy.

RETURNS PROCEDURE    
Please ensure your return is valid, by reviewing our return policy above, before proceeding.

1. Submit your return, using the details provided within 7 DAYS of receiving your order.  Please check that your order is eligible - via our 'Returns Policy'. 
2. Parcels must be sent with a tracking number that needs to be provided to La Dolce Boutique once sent at hello@ladolceboutique.com.au. 
3. Please note: return shipping costs are not covered by La Dolce Boutique and will not be included in your refund.
4. La Dolce Boutique will review the return and if eligible (meets the return policy per category requirements below), your refund or exchange will be processed

Please allow up to 2-3 business days for refunds to be processed, once processed it may take an additional 3-5 business days for a refund to hit your account pending your payment method / financial institution.La Dolce Boutique reserves the right to deny unauthorised returns that do not meet or follow our return policy and procedures.*Exclusions do apply, please review our Returns Policy.

TERMS 

Refunds will be processed via original payment method only (unless store credit is requested) and all refunds are processed in the original currency of the order ($AUD). 

Gift Cards for returns/exchanges will be valid for 3 years from date of return.

We will not process refunds for returns that are lost or damaged via return delivery to La Dolce Boutique.